How To Fix Entourage Error

Are you facing entourage error and looking for its probable solution? If yes then you are at the right place. As we are going to discuss about Manual and Automatic Procedure to fix this issue.

Methods To Fix Entourage Error

#1. Manual Process

#2. Automatic Process (Recommended Software)

Actually Entourage for Mac is widely used email application and owing to its extensive use it is not free from corruption. Entourage Error 17099 is just one among the list which can cripple your entourage database and make life worse for your business prospects. This is the problem which is manly encountered when Entourage is upgraded. As soon as the users upgrade their existing version to recent one, they face problems while sending and receiving emails or while accessing them. Moreover a message is displayed on the screen prompting about Entourage Error 17099 which exactly reads something like this

  • Temporary local problem- Please try later
  • Mail could not be sent.
  • Error- 17099
  • ERROR: Corruption opening database [16003 “”]

Such error messages are displayed when DB files cannot be accessed. As a matter of fact Some of the other common error messages are listed below :

  • Failed to open the database.
  • Failed Entourage database repair software error
  • The action cannot be finished.
  • An undefined error (4363) generated.
  • Error: The Office database is corrupt.
  • “Error 39” corruption opening database.
  • ERROR: Failed to open database [Head]
  • Error Corruption Opening Database [-39:””]
  • ERROR: Corruption opening database [16003:””]
  • You are not able to access the application of entourage.
  • The Identity cannot be opened with this version of Entourage.
  • The identity cannot be opened with this versions of Entourage.
  • Error: The action could not be completed. An unknown error (4362) occurred.
  • Error: Entourage cannot access your data. To try to fix the problem, rebuild databases.
  • Your Office DB is damaged-Do you want to quit MSN Messenger and all Microsoft Office Programs so that the Database Utility can run?

Have you ever wondered what might be the reason for Entourage error? If not we will explain it in detail. Actually corruption of the Entourage database is most valid cause for making the stored files inaccessible and ultimately leading to some or the other error messages.

What are Probable reasons for Entourage Error?

  • Virus attack is considered as one of the prominent cause for corruption of Entourage database files.
  • Malfunctioning of Entourage application
  • Abrupt shutdown of Mac System
  • Unintentional deletion of files
  • Database structure corruption
  • Entourage Identity corruption
  • Exiting of Entourage without saving of DB files.

Anyone or all the reasons would ultimately result in Entourage Error on Mac with above mentioned error messages.

Let’s Have a Look on Manual Steps to Fix Entourage Database Error

Method 1: By Rebuilding the Entourage Database

  1. First of all exit running applications. Start Entourage database utility while holding the “OPTION” key.
  2. Now Click on “Rebuild” option which is an inbuilt functionality in Microsoft Entourage Utility.
  3. Afterwards, users need to restore data from the most recent backup (incase if its there). To do so, one must import ‘RGE’ file from the backup location.

Method 2: By Repairing Disk Permission using Disk Utility on Mac system

  • Go to Finder menu, now click Go >> Home.
  • Next you must open Application folder and then Utilities folder.
  • From the left panel of Disk Utility, choose your Macintosh HD and tap the First Aid tap.
  • Finally, click Repair Disk Permissions to start repairing process. Following this process, reboot your PC and launch Entourage and see whether you issue with Entourage Database is rectified.

This way you can  Repair Entourage Database manually. But if these steps are not helpful then you can also try creating New User Account to fix the database error. You know, sometimes MS Entourage also gets infected by various flaws and you see error message on your Mac PC screen. So, creating new user account might help you to recover your lost emails, calenders and other personal information.

You can also find more details regarding this on Microsoft Support.


Method 3 : By Creating New Microsoft User Data

  • Exit all running apps on Mac. Next, you need to locate and move – HD/Users/USER_NAME/Documents folder onto your desktop.
  • Click and start Entourage for Mac, user data folder will be automatically created that you can see. In addition, a new IDENTITY_NAME folder will be also generated in HD/Users/USER_NAME/Documents/ User Data/Office 2008 Identities directory.
  • Now, Exit Entourage.
  • Search for HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME folder and rename the database file with new name that you want.
  • Next, you need to copy the specific Entourage database file from IDENTITY_NAME that is stored in the Microsoft Data folder in the newly created IDENTITY_NAME folder (that was created automatically upon launching Entourage).
  • Finally, you need to start the application and see if Entourage Error is Fixed

Watch Video To Know How To Fix Entourage Error

Important: [If manual instructions given above are not able to fix corrupted Entourage Database. Then you need to opt for Entourage Database Repair software which would be a better option for users. All the software are developed by professionals, especially aimed to fix corruption of Entourage Database.]

Best And Top Rated Entourage Recovery Software for Mac

Software Name Screenshots Ratings Get Software

#1. Stellar Phoenix Entourage Repair


#2. Wondershare for Mac

#3. Disk Warrior 5

Rank #1 Stellar Phoenix Entourage Repair Mac Utility

Stellar Phoenix Entourage Repair is regarded as one of the best entourage recovery software. It comes with a user-friendly interface. This software uses highly advanced algorithm to recover all corrupt entourage data and fix error.

 Features of Stellar Phoenix Entourage Repair

  • Performs entourage recovery appropriately.
  • Stored the entourage recovered data as a new RGE file, which user can be easily imported later.
  • Graphical user interface.
  • Repairs the corrupted RGE files from MS Entourage 2008 and 2004.
  • The preview of recovered messages appears in 3 pane view.
  • Compatible with Mac OS X 10.5 Leopard, 10.4 Tiger and 10.6 Snow Leopard.
  • Generated the detailed “Log Report” of recovered data.

Stellar Phoenix Software: Details & Specifications

  • Name: Stellar Phoenix Entourage Repair
  • Processor : Mac-Intel, Mac Power PC (G4 or Above)
  • Operating System: MacOS Sierra 10.12, OS X El Capitan 10.11, Yosemite 10.10, Mavericks 10.9, Mountain Lion 10.8, Lion 10.7, Snow Leopard 10.6
  • Memory: 1 GB RAM
  • Hard Disk: 40 MB of Free Space
  • File System Supported : .RGE – Entourage Database Files – 2004 & 2008

How to Fix Entourage Error Using Stellar Phoenix Entourage Repair Tool

Entourage recovery is now possible with 3 quick steps using Stellar Phoenix :

  1. Choose the corrupt entourage database – After launching entourage recovery software, you will see a dialog box named as “Select Entourage database File”. The default location of database is choose by default in the path text box. If you want to choose the entourage database file from the another location then you have to click on the Browse button and then choose the file. In order to entourage recovery, click on the Start button.
  2. Restore entourage database – On the successful completion of entourage recovery procedure, click on the “Save Recovered File” option on file menu to save the entourage recovered file. By default, the repaired file is saved with “Main Identity.rge”. If the file exists already along with the same name then it asks you to replace the file.
  3. Import the RGE File – Once you save the file in RGE file format at the desired location, you need to import file in order to gain access of your entourage. You can do this by following these way : Start entourage > click on the Import which appear on file menu > choose an entourage information from earlier version option. Choose RGE file > and at last click on Import button.

 Compatible on macOS Sierra 10.12, 10.11, 10.10, 10.9, 10.8, 10.7, 10.6, 10.5 & 10.4


Rank #2 Wondershare Entourage Recovery Tool for Mac

Wondershare Data Recovery software is completely reliable entourage recovery software for the Mac OS X. It helps in recovering your entourage data including emails, messages, notes, journals, important dates, messages etc from your Mac OS X. It is well know for its three advanced modules :

  1. Select – Before entourage recovery, preview available so that you can easily decide which files to recover.

  2. Scan – This function of entourage recovery software enables user to find the lost entourage data or files efficiently and quickly. Once activated Deep Scan option, it will analyze and find out each byte of your entourage data on Mac.

  3. Recover – By performing its simple steps, you can easily recover your deleted, lost, corrupted or formatted entourage files from the storage and Mac devices.

Features of Wondershare Entourage Recovery Tool

  • Perform entourage recovery under various situations.

  • Recover entourage files in 550+ formats from your Mac storage safely, quickly and completely.

  • Recover entourage from hard drive, recycle bin, flash drive, memory card, camcoders and digital camera.

  • Allows you the feature of “Preview” to do selective recovery.

  • Best entourage recovery software for Mac.

  • Very convenient-to-use

System Requirements: Wondershare Entourage Recovery

  • Name: Wondershare Data Recovery
  • Operating System: Mac OS X 10.10, 10.11(El Capitan), 10.12(Sierra), 10.10(Yosemite), 10.9(Mavericks), 10.8, 10.7, or 10.6
  • CPU: 1GHz (32 bit or 64 bit)
  • RAM: 256 MB or more of RAM (1024MB Recommended)
  • Hard Disk Space: 100 MB and above free space
  • File System Supported : NTFS, FAT16, FAT32 or exFAT

Mac users can easily perform entourage recovery using the Wondershare Data Recovery software. To recover data, you have to follow some simple steps

Step 1: Choose the entourage files types

Step 2: Scan your Macintosh Computer deeply.

Step 3: Preview & recover your lost entourage files.

By above mentioned just simple steps you can easily recover your entourage data or files.

Download Now

(Supported OS: Mac OS X (Mac OS X 10.6, 10.7 and 10.8, 10.9, 10.10 Yosemite,10.10, 10.11 El Capitan, 10.12 Sierra)

Rank# 3. Disk Warrior 5 Recovery Software for Mac

Disk Warrior 5 is one of the finest data recovery tools for Mac Operating system users. The reason why it is highly acclaimed utility is the fact that it is capable to repair Entourage data base by simply selecting rebuild button to repair Entourage database and restore your Mac as well. Disk Warrior 5 is most suitable for fixing directory errors and disk damages. It is rated highly by the users owing to its reputation it has earned in this segment over a span of time.

Salient Features of Disk Warrior 5

  • It is capable to repair disks on Mac where other tool simply fails to do so.
  • It can easily fix issues related to entourage and data base file corruptions.
  • It gives a preview before actually recovering items or missing data on Mac
  • It can also recover data from damaged hard drive

System Requirements:

  • Operating System : Mac OS 10.4 or above
  • Processor : Mac-Intel or above
  • Memory : 1 GB RAM

Pandora for Mac: Free Utility to Fix Entourage Error on Mac

Pandora for Mac software is completely free entourage recovery tool. The interface of this software has been designed in such a way so that any Mac user can use it and recover their deleted entourage data easily. Although it is featured with highly advanced features but one of the most popular feature of this free entourage recovery tool is “Surface Scan” method that help user to recover many types of entourage files that have been deleted, formatted or corrupted. Besides, it includes advanced filtering options that make it very easy to find the entourage recovered file


  • easy-to-use wizard
  •  small file size
  • Recovers entourage data from any connected device.
  • Percentage and color coded indicators of this software is helpful in entourage recovery.



  • Slow Scanning
  • installs additional toolbar during the installation


Pandora Recovery software is really very good entourage recovery tool. You can download it by clicking on the download button. Save file to desktop screen or somewhere else. Once it downloaded successfully, execute the program to perform the entourage recovery.

Why Stellar Phoenix Entourage Is Rated Best?

[tabby title=”Best Features”]

Remarkable Features of Stellar Phoenix Entourage Repair for Mac

  • The software is compatible with Entourage 2004 and 2008.
  • It supports Mac OS Sierra 10.12, 10.11, 10.10 including older version such as Mac OS 10.9 (Mavericks), Mac OS 10.8 (Mountain Lion), Mac OS 10.7 (X Lion), Mac OS X 10.6 (Snow Leopard), Mac OS 10.5 (Leopard) and Mac OS Server 10.5 (Leopard) and Mac OS 10.4.
  • shows preview of recoverable Entourage data such as Mails, Calender, Notes, Tasks and Address Book before actual recovery.
  • Has option to save repaired Entourage database into Outlook 2011 and Apple Mail as well.
  • It has secured algorithms to fix Entourage Error and repair DB
  • Allows you to create a Entourage repair log report and save data in multiple formats – Outlook (.RGE) & Apple Mail (MBOX).

[tabby title=”System Requirements”]

System Requirements:

  • Operating System  : Mac OS X 10.6 or above
  • Hard Disk         : 40 MB of free space
  • Processor         : Mac-Intel, Mac Power PC (G4 or above)
  • Memory            : 1 GB RAM

[tabby title=”How To Guide”]

How To Guide: Stellar Phoenix Entourage Recovery

Click To Find Entourage Files

Window showing scan in progress appears


Complete list of files are displayed after scan

click on the items to be restored

saving of Entourage files in progress is displayed



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